Description #
The migration fails and the error message “Error while archiving profile settings” is shown.
In a specific case, this is caused due to failing to archive User Profile Settings during a migration task which is caused by a temporary profile in the registry.
How to identify the problem #
The migration progress window shows that the migration failed to archive profile settings with an error message “Error while archiving profile settings”.
If you have a look through the log file, you will find the following entries:UsmtArchiveJob : USMT Archive creation failed with: [36] USMT_ERROR_UNSUPPORTED_PLATFORM(failed)
MigrationSendService : Exception
RuntimeException: Error while archiving profile settings.
Log phrase to look for: “USMT Archive creation failed with: [36] USMT_ERROR_UNSUPPORTED_PLATFORM(failed)”
Find the log here: %appdata%\PC Migration Pro\Logs\pc-migration-pro.log
What caused this problem? #
PC Migration Pro leverages the native Windows User State Migration Tool (USMT) to transfer user profile settings. The “USMT Archive creation failed with: [36] USMT_ERROR_UNSUPPORTED_PLATFORM(failed)” problem arises when a temporary profile is present in the Windows registry.
How do I resolve this problem? #
Proceed with the following steps to remove the temporary profile from the Windows machine:
- Open up the registry and backup the registry
- Navigate the registry and locate the following registry subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
- Within the ProfileList subkey, find and delete the subkey named “SID.bak” (no.1 in image) that has the relevant Username (no.2 in image) in the ProfileImagePath.
- Close the Registry Editor
- Log out of the system.
- Log back into the system.
By following these steps, you can address the issue caused by the temporary profile and restore normal functionality.
Check if the problem has been fixed #
Start a new migration and monitor to see that it does not fail early and continues to complete the full migration.
